Shipping

Shipping Times

All orders are processed and shipped within 7 - 15 business days of purchase. Delays may occur due to restrictions related to the COVID health pandemic. Once your order is shipped, a tracking number will be emailed to you. Please allow 2 - 3 business days for your tracking information to update after you receive your shipping confirmation.

If you do not receive a shipping confirmation email (be sure to check your spam and junk mail), please email support@saltxo.com for a shipping update.

Shipping times may be delayed during restocks, new releases, sales and special promotions.

Address Changes

The customer is responsible for ensuring we have the correct shipping address to process your order. When placing your order, be sure to enter your complete and correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to possible shipping restrictions. If you need to update your shipping address, email support@saltxo.com immediately. Address changes are not guaranteed. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact the shipping carrier to update your shipping address and or reroute the order package. 

Invalid Addresses

If we are unable to validate your shipping address, your order may be cancelled and refunded to you.

Returned Order Packages

If your package is returned to SaltXO for any reason, you will be issued a refund minus shipping costs.

Customs Fees, Duties and Taxes

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the shipping service and estimated transit time during checkout for your order.

Shipping Issues

If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email support@saltxo.com with your order number so that we can assist with re-processing your shipment.