Shipping policy
Shipping Times
Processing & Delivery
Orders are processed within 3–5 business days after purchase.
In most cases, orders ship sooner:
- Typically within 2–4 business days
- Sometimes within 1–2 business days, depending on order volume
Delivery times vary based on the selected shipping method and carrier.
Please note: Business days exclude weekends and holidays.
If you receive your order and it is damaged, incorrect, or missing items, you must report it to our customer service team within 3 business days of delivery so we can assist you.
If you do not receive a shipping confirmation email (please check your spam or junk folder), email support@saltxo.com for an update.
Shipping times may be extended during:
- Holidays
- Restocks
- New releases
- Sales and promotions
Black Friday / Cyber Monday Shipping
Due to high order volume during major sales, please allow:
- 7–15 business days for processing
- Additional time for carrier delivery
Address Changes
Customers are responsible for entering a complete and accurate shipping address, including apartment, suite, and unit numbers.
We do not ship to:
- PO Boxes
- Virgin Islands
- Puerto Rico
If you need to update your address, email support@saltxo.com immediately. Address changes are not guaranteed once an order has been placed.
If your order ships before an update is made, you are responsible for contacting the shipping carrier to reroute your package.
Invalid Addresses
If we are unable to validate your shipping address, your order may be canceled and refunded.
Returned Packages
If your package is returned to Salt.xo for any reason, a refund may be issued minus shipping costs.
Shipping fees are non-refundable.
Customs, Duties & Taxes
Salt.xo is not responsible for any customs fees, duties, or taxes. These charges are determined by your local customs authority.
Shipping Issues
If your tracking shows abnormal updates (for example, only “label created”), email support@saltxo.com with your order number so we can assist.