COVID-19 Shipping policy: ALL orders require 16 business days to ship. ALL orders require 2 business to process and an additional 14 business days to receive tracking

FAQs



Can all of the bars be used for full body use?
Yes, all of our bars can be used for your entire body.

Should I use the yoni bar inside of my vagina?
Before using the yoni bar, please consult with your OBGYN. we highly recommend that you do not use the yoni bar inside of your vagina, it should only be used externally.

Does the citrus bar cause dryness?
In some cases, the citrus bar may cause temporary dryness. Do not be alarmed, simply pair it with our facial moisturizer and you should be good to go.

Is it normal to break out after using the citrus bar for the first time?
The citrus bars sole purpose is to
'"detox" your skin. Which means, it will extract toxins and impurities from your skin. If you notice that this persist more than a week, discontinue use.

Can I use the eczema bar on my infant?
We advise that you use the eczema bar on children 2+ years old. If your child suffers from eczema, please use the cool kid's bar. It is safe for babies 6 Months and older.

Why are the bars in different colors each time?
Due to the handcrafted nature of our products, we enjoy being creative with designs and colors. However, this does not affect the ingredients, nor the potency.


Will I receive a tracking number?
As soon as your order is shipped, you will receive a tracking number. Please allow up to 48 hours for your tracking number to be updated by USPS.

How long is shipping?
All orders are shipped within 7-10 business days. Business days are Monday-Friday ONLY

Where can I purchase Salt.xo Products?
We are solely based online at saltxo.com

What happens if my order is returned to sender?
If your order is returned to sender, you will be prompted to purchasing a reshipping fee listed on our website. Salt.xo is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reshipping fee, you will be issued a store credit in the full amount of your order (minus the shipping fee), only if the order is returned to us in mint condition.
NO REFUNDS! NO EXCEPTIONS!

Can I cancel my order once it is placed?
Once you place your order, you cannot cancel it. No exceptions!

What if I input the wrong address?
We will gladly modify your address, the fee is $10. You will only be able to modify your address within 24 hours after your purchase, otherwise, your order will be shipped to the address you provided. Please take your time at checkout.

How often do you restock?
We restock our website bi-weekly.

How do I stay updated on upcoming restocks and sales?
Please subscribe to our mailing list on our home page.