Our Soaps are handmade and very high in demand.
COVID-19 Shipping Policy Effective May 1st—Until
All orders will be shipped in 16 business days.
Thank you for shopping with Salt.xo LLC. All orders will receive a tracking number via email (check spam or junk mail just in case).
Business hours are Monday-Friday, 9 am to 6 pm EST.
Weekends we are closed.
If your package is returned to us for any reason you will be issued a refund minus shipping cost.
If you input an incorrect address at checkout your order will be canceled and refunded.
All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email.
Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Selected shipping method
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.
Processing Time for Shipping:
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major USA holidays. Orders will ship 5-7 business day after you order.
*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- Post office closure or emergent circumstances
Please note that this time frame is an estimate and not a guarantee.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Tracking My Goodies:
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
We do not offer any preorders at this time.
All of our restock announcements are made on our social media platforms and our website.
You can also subscribe to our newsletter and never miss a beat!
Our website: Www.saltxo.com
LOST or STOLEN PACKAGES:
If your package has been confirmed via UPS or USPS delivered and you did not receive it you must file a claim with UPS or USPS as we are not responsible for lost or stolen packages.
Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.
If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that Salt.xo has received the product.
Any other Questions:
Send us an email! Our customer service team will be happy to help with any other question you may have!
Please include your name and Salt.xo order number (if applicable), in your subject line. In the body, please include your question or concern to email.
Our hours of operation for customer service are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
Quick note, before you go:
Due to the overwhelming amount of orders and our normal hours of operations, please be aware all orders placed on Friday through Sunday will not begin processing before the following Monday or first business day.
Thank you for your understanding, patience and support!
We love all of our Salt baes!
THE WAIT WILL BE WORTH YOUR WHILE
Your skin will be thanking us once it lathers in our products.