Terms and Conditions

SaltXO is world-renowned for our all natural skincare and feminine hygiene products. Our products are handmade and very high in demand. So that we can better serve all of our SaltBaes, please review our policies, terms and conditions as outlined below. We love all of our SaltBaes and want to ensure that we are providing you with the best of the best, across the board!

Shipping

Thank you for shopping SaltXO! All orders are processed and shipped within 7 - 15 business days of purchase. Delays may occur due to restrictions related to the COVID pandemic. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed.

When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to shipping restrictions with our carrier (UPS). If you need to update your shipping address, email support@saltxo.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact UPS to update your shipping address and or reroute the order package if needed.

Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.

If your package is returned to sender (us) for any reason, you will be issued a refund minus shipping costs.

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.

Shipping Issues

If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email us at support@saltxo.com with your order number so that we can assist with re-processing your shipment.

Missing, Wrong, Damaged Products

If you receive an incomplete order a wrong, please contact us immediately at support@saltxo.com. Be sure to include your order number and a picture of everything you received inside your order package including the packing slip (with a handwritten number on it).

Delivery Issues (Lost or Stolen Packages) 

If you receive notification that your order was delivered, however, you did not receive it; contact UPS Customer Support at 1-888-742-5877 (domestic) or 1-866-782-7892 (international). You may also file a claim online for the missing order package here: https://www.ups.com/us/en/help-center/claims-support.page. After submitting the claim, email your claim information to Customer Support at support@saltxo.com so that we can assist further.

Returns

All orders are final sale. We do not offer any returns or exchanges.

Refunds

No refunds. We do not offer refunds or cancellations once an order has been processed. If you have any concerns regarding your order, contact our customer support at support@saltxo.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included. 

Restocks

Restock dates are announced via our social media platforms, email newsletters, and website. At this time, we do not offer any pre-orders. Processing and shipping times may be delayed to due to the high volume of orders placed during our restocks. 

Additional Questions or Concerns?

Please email support@saltxo.com. Our customer support team will be happy to help with any other questions you may have! If you are contacting us regarding an order, always include the full name that the order was placed under and your order number in the subject line of your email. 

Quick Note, Before You Go!

Due to the overwhelming amount of orders and our normal hours of operations, please be aware all orders placed on Friday through Sunday will not begin processing before the following Monday or first business day. Thank you for your understanding, patience and support!

We love all of our SaltBaes!

 

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THE WAIT WILL BE WORTH YOUR WHILE

Your skin will be thanking us once it lathers in our products!